Terms and conditions
- All payments for travel services must be made through the methods specified on the ExploreHorizon website. You are responsible for providing accurate payment information and ensuring that sufficient funds are available to complete the transaction. We reserve the right to cancel any bookings if payment is not received in full by the due date. In addition to the base price of travel services, you may be responsible for additional fees, such as taxes, surcharges, and service fees. These fees will be clearly outlined during the booking process.
- Cancellation policies vary depending on the service provider, and it is your responsibility to familiarize yourself with these policies before confirming a booking. ExploreHorizon may charge a cancellation fee in addition to any fees imposed by the provider. Refund eligibility will depend on the specific terms of your booking, and certain bookings may be non-refundable. If you wish to cancel a booking, you must contact ExploreHorizon as soon as possible. We will assist in processing cancellations and refunds according to the provider’s terms.
- If you need to make changes to your booking, such as altering travel dates or modifying accommodations, you must contact ExploreHorizon for assistance. Changes are subject to availability and may incur additional fees, which will be communicated to you before proceeding with the modification. Some bookings may not allow for changes, depending on the provider’s terms. ExploreHorizon will make every effort to accommodate your requests, but we cannot guarantee that all changes will be possible.
- It is your responsibility to ensure that you have the appropriate travel documentation, including passports, visas, and identification, before your trip. ExploreHorizon is not responsible for any issues that arise from failure to obtain the necessary documentation. We recommend checking the entry requirements for your destination country well in advance of your travel date. If you are denied boarding or entry due to inadequate documentation, ExploreHorizon will not be liable for any resulting costs or disruptions.
- Before booking any travel arrangements, you should consider any health or safety risks associated with your destination. ExploreHorizon encourages you to consult with relevant authorities, such as the Centers for Disease Control (CDC) or the World Health Organization (WHO), for travel advisories and health precautions. You are responsible for obtaining any required vaccinations or medical clearances for your trip. ExploreHorizon is not liable for any health issues or injuries that occur during your travels.
- ExploreHorizon acts as an intermediary between you and the providers of travel services. While we strive to ensure that your travel experience meets your expectations, we are not responsible for any acts, errors, omissions, or failures on the part of third-party providers. Our liability is limited to the amount paid for the specific service in question. We are not responsible for indirect, incidental, or consequential damages, including but not limited to lost profits, lost opportunities, or disruptions to travel plans. [email protected].
- ExploreHorizon is not liable for any failure or delay in the performance of services due to events beyond our control, including but not limited to natural disasters, wars, strikes, epidemics, government restrictions, or technical failures. If a force majeure event occurs, we will make every effort to assist you in making alternative travel arrangements. However, refunds and compensation may not be available, depending on the circumstances and the policies of the travel service providers involved.
- All content on the ExploreHorizon website, including text, graphics, logos, and images, is the property of ExploreHorizon or its licensors and is protected by intellectual property laws. You may not use, reproduce, distribute, or modify any content from the website without prior written consent from ExploreHorizon. Unauthorized use of our intellectual property may result in legal action. The ExploreHorizon name and logo are trademarks, and any use of these marks must be in compliance with our trademark policies.
- To use certain features of the ExploreHorizon website, you may be required to create an account. You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account. If you believe that your account has been compromised, you must notify us immediately. ExploreHorizon is not responsible for any unauthorized use of your account. We reserve the right to terminate or suspend accounts that are used in violation of these terms or for fraudulent activities.
- ExploreHorizon is committed to protecting your personal information in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and disclosure of your personal information as described in our policy. We take appropriate measures to safeguard your data, but we cannot guarantee absolute security. It is your responsibility to review our Privacy Policy and understand how your data is handled. If you have any concerns about your privacy, please contact us for more information.